DENVER (Nov. 05, 2013) –DaVita®, a division of DaVita HealthCare Partners Inc., reported today that on Sept. 6, 2013, a laptop was stolen from a teammate’s vehicle. Although DaVita maintains a company-wide program and policy requiring encryption of laptop computers, DaVita discovered that the encryption technology on this particular device had been unintentionally deactivated.
DaVita has determined that personal information belonging to approximately 11,500 patients was on the laptop at the time of the theft. In most cases, this information included details such as name, clinical diagnoses (e.g., end stage renal disease), insurance carrier name, claims payment data and dialysis treatment information. For approximately 375 patients, the information stored on the laptop included Social Security numbers. Personally identifiable information for a very small number of DaVita teammates was also stored on the laptop. All affected individuals will receive letters with additional information.
DaVita takes its responsibility to protect its patients’ information very seriously and maintains extensive security and privacy programs. The laptop in question was password-protected and the theft was reported to law enforcement. DaVita has no evidence that the data on the laptop has been accessed or used. Nonetheless, out of an abundance of caution and to ensure that patients are protected, DaVita is offering affected patients one year of credit-protection services, including credit monitoring, identity recovery assistance and identity theft insurance through idexperts® at no charge.
“We sincerely apologize for any inconvenience or concern this incident may cause our patients,” said DaVita spokesperson Skip Thurman. “DaVita has reviewed its encryption practices and implemented additional safeguards to protect against any future instances of non-compliance with our encryption policies and procedures.”
Patients with questions or concerns regarding this incident or those seeking assistance with establishing their credit monitoring services can call 1-866-797-3792 toll free Monday through Friday, 9:00 a.m. to 9:00 p.m.EST.
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